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VOC/Customer Experience Analyst (Contract)

Washington, DC

Employment Type: Contract Specialty : Marketing Analytics Job Number: 1454

TorchLight seeks a VOC/Customer Experience Analyst (contract) for a national association located in Washington, D.C. The VOC/Customer Experience Analyst is responsible for delivering data-driven insights on customer needs to the organization. He or she will collaborate with multiple departments and stakeholders to ensure that customer expectations are identified and met.

Responsibilities:
  • Work collaboratively with stakeholders to identify data modelling requirements, deliverables, timelines, and related needs
  • Analyze data from a variety of customer feedback channels
  • Develop, manage, and document data models
  • Serve as lead project manager on data modelling and related projects
  • Deliver detailed insights reports and dashboards to proactively identify customer needs and issues and inform business decision-making
  • Lead QA to ensure accuracy of data
  • Manage external vendors

Qualifications:
  • 3+ years of data analytics experience; business consulting experience highly desired
  • Proven success developing data-driven customer experience analysis and insights
  • Adept at predictive modeling
  • Experience with a variety of text analytics and data visualization tools; Clarabridge, Sprinklr, MaritzCX preferred
  • Top notch project management skills with high attention to detail
  • Excellent written and verbal communication skills
  • B.A./B.S. in Analytics, Data Science, or related field

 
TorchLight matches qualified candidates like you with marketing, communications, creative, and digital roles that are a professional and cultural fit. We can help you find a new position at a variety of exciting organizations that match your career goals and aspirations. Whether you are interested in contract, contract-to-hire, or permanent positions, we are 100% committed to ensuring that you have a positive candidate experience and to helping you succeed in your next career move. Benefits for Contractors In addition to competitive compensation, TorchLight offers our contractors industry-leading benefits like medical insurance and 401(k) plans. Contact us for more information.

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